We will make every effort to ship orders as soon as they are received. Most orders received before 2:00pm EST will be shipped the same day, orders placed after 2:00pm EST will ship the next business day. Any product that is out of stock will be shipped to you as it becomes available for shipment. You will be notified by telephone or e-mail of the estimated ship date. There is no need to reorder.
Most items leave our warehouse within one business day after you place your order. As soon as it ships, we e-mail you shipping details, including a tracking number (if available). If you check your order status before receiving that e-mail, you will see that the order is Pending or Processing.
As most items are shipped via UPS Ground or USPS Mail, you can expect most packages to be delivered to their destination within 2-7 business days from the ship date. Please note that some packages may take slightly longer depending on the weight of the package and the shipping location.
If offered, free shipping will be sent using either UPS Ground or USPS First Class mail. If we offer a Free Shipping promotion or coupon, it applies only to the lower 48 United States. For expedited shipping, additional fees apply which you will see during checkout.
At this time we do not ship internationally, or to Alaska, Hawaii, and/or U.S. Territories. Carrier restrictions may prevent selected items from being deliverable to destinations within Hawaii, Alaska and US territories. Furthermore, there may be some orders we will not be able to ship because of local state restrictions (see Special Restriction below).
For orders of less than $30.00 excluding tax, a handling and processing fee of $5.00 dollars will be added to the total price.
Log into your account and get full order status information.
A $25.00 fee may apply for an incorrectly supplied shipping address.
When a customer enters an incorrect address our shipping carriers will charge us a $30.00 fee to locate the correct address so the package can be delivered. We will pass this charge on to the customer. This occurs very rarely and we will always attempt to contact the customer first before we ship the package if the address looks questionable.
AtHomePestControl.com cannot be held responsible if you enter an incorrect shipping address and the package is shipped to another person/address and cannot be recovered. We will have to charge you the full order price again if you want the order shipped to the correct address. We cannot issue refunds for address mistakes that are out of our control.
AtHomePestControl.com will provide tracking information by email to our customers for every order placed through our website. It is the responsibility of the customer to be aware of the tracking information and be on the lookout for their order to arrive.
Customers who do not receive their order in a timely manner must let us know at least 10-15 days after shipment so that we can investigate the matter. We cannot be held responsible for lost orders if we are not notified at least 15 days from the time the order leaves our warehouse.
A product refund minus any shipping fees will be incurred if a package is undeliverable or refused.
If we send a package through our shipping carrier and they are unable to deliver the package to you after multiple attempts, then UPS will charge us a fee (usually the cost of a typical ground shipment charge, from $6-20) to return the package to us. We will charge that return fee to the customer. This is also true if a package arrives at your door and is delivery refused. We treat both of these instances as a "product return" and your money will be refunded for the purchase price of the order minus any incoming and outgoing shipping charges incurred to ship your package and/or receive a refused or undeliverable package by UPS.
Please note that undeliverable packages rarely occur and we will always make attempts to contact you first before initiating a return or charging any fee. We encourage customers to always double-check their shipping address and be aware of any tracking information we send via email. All customers will be sent an email with a tracking number shortly after their product leaves our warehouse.